3 Ways to Empower Your Custom Service Representatives

September 19, 2016 AudienceView Staff

Chances are that even if you don’t work in the fundraising department, you have some experience raising funds. When you use AudienceView, you’re using a single system that helps you break down silo walls between departments, encouraging communication and helping your team work towards a common goal. 

Your customer service representatives are the face of your school, so if they’re going to be an extension of your fundraising department, they should be equipped to talk to fans through that lens. See how AudienceView empowers them to make smarter decisions when it comes to qualifying fans.

Easily Set Up Scheduled Payments

By creating custom schedules, you can increase fan spends by allowing flexible payment terms. When fans spend a lot, you can offer them payment options immediately instead of taking a chance on them committing in the future.

Manage Targeted Campaigns for More Effective Donations

When your team is planning their campaigns, you want them to be as targeted as possible in order to be effective. Pull smart lists so you’re always calling the leads who you know are ready to give.

Make Season Ticket Renewals Easier

While you’re offering a new package of season tickets to your existing base, you want to offer them a barrier-free way to renew. If you time the campaign right and make it easy for fans, you can increase gift and membership renewals.

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